Need to Return a product?

To return a product at Cardfinity, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@cardfinity.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-877-826-4335
Monday - Friday: 9 a.m. - 4 p.m. PST
Saturday: 10 a.m. - 2 p.m. PST
By e-mail: service@cardfinity.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Cardfinity accepts returns on merchandise from select manufacturers within 30 days. However, Cardfinity reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Cardfinity on returned items, and Cardfinity will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Cardfinity WILL COVER THE SHIPPING CHARGE
  • Cardfinity
    18344 Lincolnshire St
    San Diego CA
    92128

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Cardfinity discretion. Please be aware that specific manufacturers have more restrictive return policies.